Marketing & measurement
Social customer service
Helping customers through social platform comments or messages.
In everyday use
A company answers an access question in a social inbox.
What to keep in mind
Move sensitive details to an appropriate private support channel.
Also searched as: social support
Further reading
Original explanation and example by Perspectism. Further reading may cover the wider subject, rather than this exact wording. Edition updated 7 October 2026.
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