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Branding

Brand reputation

The collective judgements people form about a brand's conduct and performance.

In everyday use

A business becomes known for resolving problems fairly.

What to keep in mind

Reputation develops through experience as well as communication.

Also searched as: reputation

Further reading

Original explanation and example by Perspectism. Further reading may cover the wider subject, rather than this exact wording. Edition updated 7 October 2026.

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